If I don't get the Score Improvement Guarantee, how do I request a refund?

We 100% stand by our Score Improvement Guarantees. If your student does not reach the guaranteed improvement and they completed all of the course requirements, then we will issue a refund. 

If you would like to request a refund from Prep Expert having met the qualifications of a particular Score Improvement Guarantee, you must submit an official score report from a qualified exam taken before the course start date and an official score report from a qualified exam taken within sixty (60) days after the final class or the next available exam after the final class.

For all PSAT & SAT Prep Courses, all pages from the score reports must be downloaded from the College Board and show your full name, score, score history, and date of the exam. If You are having issues with locating your official score report on the College Board’s website, you can contact them at (866) 630-9305 or go to collegeboard.org.

For all ACT Prep Courses, screenshots of your ACT account may be used as long as they show your name, score, and date of the exam. If you are having issues with locating your official score report on the ACT’s website, You can contact them at (319) 337-1270 or go to act.org.

Official score reports from each testing agency are free to download online.

If you are having issues with locating your official score report on the College Board’s website, you can contact them at (866) 630-9305 or go to collegeboard.org. 

Here are samples of an official score report:

PSAT Sample Score Report

SAT Sample Score Report

ACT Sample Score Report

ACT is a bit different- Please take a screenshot of your score report and make sure your student's name, collapsed test history, score, and when they took the exam is visible. There should be 3 screenshots total.

If you are having issues with locating your official score report on the ACT’s website, you can contact them at (319) 337-1270 or go to act.org. 

Once we receive your scores, we will review your student's account to make sure all of the course requirements were met. If so, then we can either refund your tuition for the course or, if you feel you need more help, you can re-enroll in another course instead of taking a refund. If your student did not meet all of the requirements of the course, then we will email you will the results of the review detailing why we can not offer a refund.